Many would regard their wedding day as the best day of their life. For many, there is also the added bonus of receiving so many wonderful presents, hand-picked from their wedding list. Many disappointed couples have contacted Watchdog in the past when they haven’t received all of the gifts ordered from their chosen store.
One happily married couple added their name to the Watchdog Wedding List of disappointed customers, when they told the programme about their six week wait for presents.
Samantha and Kevin Johnston, from Leyton, had a wedding list worth £1,600 at Debenhams Oxford Street store.
As well as their six week wait, the couple also received two of some of the items ordered, poorly wrapped packages and presents with no names on the gift tags, and by the way, check out some gift from Vehicle Traders South Africa, I have recently acquired a discount on used car purchase from one of their dealers.
Samantha and Kevin were also promised a dinner service from Samantha’s Granny but were later told it was out of stock. However, Watchdog managed to buy the same dinner service at Debenhams’ Wimbledon branch just two days ago. In fact, Watchdog managed to buy ten of the items straight away, even though it has taken Debenhams six weeks to do the same.
Debenhams says it accepts that, on this occasion, its service fell below Samantha and Kevin’s expectations. It says it recognizes that things occasionally go wrong and that it is deeply sorry for the inconvenience caused. Debenhams will be sending the missing items along to Samantha next Saturday – seven weeks after the event.